Industries
Financial Services
With many years of experience as a consultant for top international banks, I offer comprehensive services as a project and training manager and business analyst in the banking sector. My area of expertise covers online banking, retail banking, financing, fund management, mobile banking, asset management, investment banking and compliance.
In my career, I have worked extensively on key issues in the financial sector, including money laundering, KYC, terrorist financing, sanctions & embargoes, anti-bribery and corruption. My experience ranges from transaction monitoring to the integration of credit bureaus such as KSV1820 and Schufa into the IT landscape of banks.
With my diverse expertise and in-depth knowledge of the banking sector, I am ideally positioned to provide first-class support in the execution and implementation of challenging projects. Discover how I can support you with your challenges in the financial sector.
Aviation
With extensive experience in the aviation industry, I analyze business requirements, optimize internal processes and document them.
My expertise extends to the development of manuals and guidelines in various business areas, especially in improving the travel experience. I also have extensive experience in passenger and baggage handling and airport management. This includes processes such as flight operations, airport security, air traffic control, airport infrastructure and development, economic management, environmental and sustainability management as well as crisis and emergency management.
I particularly emphasize my expertise in the area of IATA and IOSA requirements, helping companies to successfully prepare for and comply with these specific standards. I play a proactive role in the implementation of continuous improvement measures and support companies in achieving and maintaining the highest quality standards.
Public Sector
I have developed extensive expertise due to my key role in pioneering digitalization projects in the public sector. As a project manager, I played a key role in the successful introduction of efficient administrative software to optimize business processes at the Foreigners' Registration Office and the vehicle registration offices of the City of Munich. My focus was on the implementation of an electronic file and the successful adaptation of status and process models to minimize media disruptions.
I also supported the Hessian Police Headquarters for Technology in a major program to modernize the police IT architecture in Germany. My goal was to harmonize and realign the police information system and to integrate uniform data management. Through these decisive measures, I have contributed to improving efficiency and cooperation in the area of police IT, which has strengthened national security.
Logistics Sector
In the course of my professional career, I played a key role in a major project within the logistics industry. The aim of this project was to centralize and implement a Germany-wide, standardized scheduling system within the DB network. In my role as Business Analyst and Management Consultant, I was responsible for analyzing existing documents, processes, contract terms and the IT architecture of the S-Bahn Berlin timetable system.
This analysis also included a comprehensive gap analysis of the existing IT landscape in order to identify the requirements for the integration of S-Bahn Berlin's IT systems into the PRISMA IT landscape. In addition, I developed an interview guide for the standardized recording of requirements and contributed to the creation of a decision template. The project made a significant contribution to the implementation of the strategy for the introduction of a centralized dispatching system.
Expertises
Project Management
In my position as an experienced project manager, I have successfully led both local and international teams. My expertise extends to the creation of comprehensive project plans in which I have defined precise tasks, schedules, resources and budgets - up to a volume of several million euros. I have always had a keen eye for potential risks and developed comprehensive strategies to identify, contain and successfully manage them.
With certifications and extensive experience in the waterfall model, agile methods (Scrum/Kanban) and PRINCE2, I am available as an experienced project manager. My achievements include the successful management of major multi-million euro IT projects, leading local and international teams in large organizations. My responsibilities range from developing comprehensive project plans, leading teams while taking cultural differences into account, risk management, stakeholder management, ensuring quality standards, efficient budget and resource management and applying structured change processes.
I was largely responsible for the comprehensive reporting, documentation and training of the team in the methods used and acted as a mentor for the exchange of best practices. My flexibility in the selection of methods and the ability to operate successfully in different cultural contexts characterize my profile as an experienced project manager.
With my customer orientation, I actively support in strengthening the culture and framework of project implementation. Through consulting and coaching in methods, practices and techniques such as the creation of project profiles, work breakdown structures, work packages, cost monitoring, milestone planning and target achievement, I make a significant contribution to the success of the project. My other key skills include empathy, entrepreneurial thinking and tact in managing and collaborating with all stakeholders
Business Analysis
In my position as an experienced business analyst, I have successfully captured business requirements from various stakeholders and recorded them in detailed requirements documents. These documents include both functional and non-functional requirements, epics and user stories. I was also instrumental in creating comprehensive test plans and scenarios to ensure that the IT solutions developed functioned smoothly and met all requirements.
As a business analyst, I am available to identify problems, develop solutions and communicate the necessary implementation processes. I use a wide range of techniques and methods, including data flow diagrams, data modeling, metrics and performance indicators, scenarios and use cases, mock-ups, Kanban and swot analysis, where I act as a liaison between stakeholders. My goal is to understand an organization's structure, policies and procedures and recommend solutions that will enable the organization to effectively achieve its goals.
Quality Management
In my role as a certified ISO 9001 quality management auditor, I played a key role in ensuring that audited areas and projects complied with ISO 9001 requirements. My responsibilities included systematic testing, assessment and certification to ensure that the company met the high standards of the ISO 9001 standard.
I assessed the effectiveness of the quality management system by conducting comprehensive audits. This included critically reviewing processes, procedures, documentation and records to ensure they met the stringent standard requirements. In addition, I carefully analyzed how companies assessed risks, implemented continuous improvement measures and ensured customer satisfaction.
During the audit process, I identified potential weaknesses and submitted specific recommendations to optimize quality processes. My goal went beyond mere compliance auditing - I actively sought to contribute to continuous improvement. I played a proactive role in implementing measures to help companies achieve and maintain the highest quality standards. As a trusted authority, I promoted not only compliance with the ISO 9001 standard, but also the development of a sustainable culture of quality and excellence in the companies concerned.
Process Management
As an experienced process manager and consultant, I have extensive knowledge in the analysis, documentation and optimization of business processes. Using various tools such as MS Visio, Adonis or Aris, I identify weaknesses and bottlenecks, define KPIs and monitor the success of process changes for continuous improvement.
My skills cover all leadership roles in process management, including the development and introduction of process controlling as well as content modeling and management of individual processes. In addition, I support the analysis and design of company-wide and process-specific methods such as Total Quality Management (TQM), Lean Management, Kaizen and Six Sigma.
With in-depth knowledge of process modeling, I successfully use standard methods such as flowcharts, event-driven process chains (EPC), BPMN, UML and swimlane diagrams. This versatile expertise enables precise analyses, clear visualizations and creates an effective basis for the implementation of improvements.